FAQs
Shopping Qs
How do I shop on OppSpot?
Anyway you like! You can browse our virtual shelves by category, size, colour or seller... whatever! Head to the menu at the top of this page to get started.
Where are the items I buy shipped from?
To ensure your new threads get to you as quickly as possible, items are shipped directly from the seller’s address to you. This means the shipping cost and delivery time are dependent on where you and the seller are located.
How much is shipping?
Shipping varies from seller to seller. To see how much shipping will cost for a particular item, add it to your cart and begin the checkout process.
I need more information about an item, how do I ask the seller?
While we're working on getting seller-buyer messaging up and running, you can send your question to us and we'll forward it onto the seller.
How do I return an item?
Exchanges, refunds and returns for change of mind are at the seller’s discretion, so it’s best to check the seller’s return's policy before you purchase that something special. The seller's return's policy can be found on the individual product page, in the item's description.
If the seller allows returns for change of mind, make sure to confirm that you are requesting a return by contacting us first at getintouch@oppspot.com.au. We can then give the seller a head's up that something is on the way.
In the case that something you purchase is faulty, not of acceptable quality, or not as described, you are entitled to a refund, repair (if possible) or replacement (if possible), in line with Australian Consumer Law. If you need to request a return with this in mind, please contact OppSpot at getintouch@oppspot.com.au.
Selling Qs
How do I sell on OppSpot?
OppSpot is an online marketplace for op shops and independent vintage sellers, so you do need to be one or the other to sell online. If that's you, drop us a line here to learn more.
What kind of stuff can I sell on OppSpot?
OppSpot is a thrifter's paradise, so with that in mind, you can sell pretty much everything you would find in an op shop. We do occasionally sell items that were donated to a charity new, however, are not being sold by the original manufacturer. For more information on what you can and can't sell on OppSpot, check out our Seller Policy and Prohibited Items Policy.
What does it cost to sell items on OppSpot?
Opening a store and listing items for sale on OppSpot is completely free - no fine print. Once one of your items sells, OppSpot will deduct a payment processing fee (set by our payment gateway provider, Stripe) plus a service fee. You’re only charged if you make a sale (zero risk, all gain!). For more info on our Fees and Payments, head to the policy here.