SELLER POLICY

OppSpot is a secondhand fashion marketplace where you can sell your pre-loved clothing and accessories around Australia. We want to make sure that you and your buyers have a positive experience on OppSpot. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms and Conditions. By opening an OppSpot shop, you’re agreeing to this policy and our Terms and Conditions.

  1. Selling Basics
    a. What can be sold on OppSpot
    b. What can't be sold on OppSpot
    c. Managing your OppSpot shop
    d. Seller Standards
    e. Selling Fees
  2. Being a Member of the OppSpot Community
    a. Creating and Uploading Content
    b. Privacy and Protecting Personal Information
    c. Communication Standards
    i. Messages
    ii. Forums/Teams
    iii. Communicating Cancellations
  3. Feedback, Cases, and Your Success
    a. Reviews
    b. OppSpot’s Case System
    c. Your Seller Account and OppSpot’s Terms
    d. OppSpot's Purchase Protection Programme for Sellers

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on OppSpot.

a. What can be sold on OppSpot

OppSpot is a secondhand fashion marketplace. Buyers come here to purchase unique clothing and accessories. Everything listed for sale on OppSpot must be secondhand (although we do accept some items may be secondhand, but unworn with tags still attached).

b. What can't be Sold on OppSpot

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on OppSpot. All listings must offer an item for sale. You may not create an OppSpot listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical item for sale. OppSpot does not facilitate the sale of items at a price point of $500 AUD or higher. These are considered high-end luxury goods and need to be sold through a service that can authenticate these goods.

Keep in mind that members or, in some cases third parties, may flag listings that appear to violate our policies for OppSpot's review. OppSpot may remove any listings that violate our policies. OppSpot may also suspend or terminate your account for any violations. 

If you are raising money on behalf of a charity, you must obtain that charity’s consent. 

c. Managing your OppSpot Shop

Your shop represents you and your business to the OppSpot community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on OppSpot, you agree that you will:

  1. Provide honest, accurate information to OppSpot.
  2. Honour your Shop Policies.
  3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by OppSpot’s policies, including our Anti-Discrimination Policy.
  4. Accurately represent your items in listings and listing photos.
  5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to OppSpot.
  6. Not engage in fee avoidance.
  7. Not create duplicate shops or take any other action (such as manipulating clicks, baskets or sales) for the purpose of shilling, manipulating search or circumventing OppSpot's policies.
  8. Not coordinate pricing with other sellers.

 

d. Seller Standards

By listing a product for sale on OppSpot you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. OppSpot assumes no responsibility for the accuracy, labelling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. 

By selling on OppSpot, you agree to:

  1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country. 
  2. Respond to Messages in a timely manner.
  3. Honour the commitments you make in your shop policies.
  4. Resolve disagreements or order issues with the buyer. In the unlikely event that you can’t reach a resolution, OppSpot can help as an intermediary.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. 
e. Selling Fees

Sellers are charged for using some of OppSpot’s services. There are fees associated with selling, advertising, and certain other OppSpot products and features. You can find information on fees in the Fees and Payments Policy.

2. Being a Member of the OppSpot Community

At OppSpot, everyone is expected to treat fellow members of the OppSpot community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content

As a member of OppSpot, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

  1. Contains hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
  2. Contains threats, harassment, extortion, or violates our rules about interference;
  3. Violates someone else’s intellectual property rights;
  4. Is false, deceptive, or misleading;
  5. Contains unsolicited advertising or promotions, requests for donations, or spam;
  6. Contains private information, whether it is your own, or someone else’s;
  7. Encourages or facilitates a transaction that evades the OppSpot checkout process;
  8. Violates any of the rules described in our Prohibited Items Policy.

Some content on OppSpot is subject to additional requirements. Please see below for more details.

b. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use OppSpot user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to OppSpot users with whom you interact. Your privacy policy must be compatible with this policy and OppSpot’s Terms and Conditions, and OppSpot's Privacy Policy.

In particular, when you sell using our Services (subject to this Policy) you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for OppSpot-related communications or for OppSpot-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable OppSpot policies and laws, you may not add any OppSpot member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If OppSpot and you are found to be joint data controllers of personal information, and if OppSpot is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold OppSpot (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable lawyer fees) in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

c. Communication Standards

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on OppSpot. Examples of interference include:

  1. Contacting another member via Messages to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Creating or using an independent buyer account to maliciously up-vote another shop’s negative reviews in order to position those reviews more prominently.

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer has already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. 

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

Sellers may still cancel an order and work toward a resolution with a buyer as they see fit for policies applied to their shops.

3. Feedback, Cases and Your Success

a. Feedback

Feedback is a great way for you to build a reputation on OppSpot. Buyers can leave a review of their purchase after receiving their item and provide helpful information for other buyers as well as you, the seller. On the rare occasion you receive an unfavourable review, you can reach out to the buyer through OppSpot or leave a response.

In addition to our rules for Creating and Uploading Content in Section 2a, reviews and your response to reviews may not:

  1. Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
  2. Be about things outside the seller’s control, such as a delivery company, OppSpot or a third party;
  3. Include shilling or otherwise falsely inflate a shop’s review score;  
  4. Undermine the integrity of the Feedback system.

b. OppSpot’s Case System

The Case system is how a buyer notifies OppSpot of an order issue in order for OppSpot to help them reach a resolution. 

Buyers must contact OppSpot at getintouch@oppspot.com.au or via the website Contact Us page if they need to resolve an issue with a seller. To ensure your returns are as clear as possible to all buyers, it is important that you fill out your shop policies and regularly respond to any enquiries sent to you via OppSpot. Once OppSpot contacts you to notify you of a problem with an order, you will have 48 hours to respond and offer a resolution to the problem. If the issue remains unresolved, OppSpot may automatically close the case and issue a refund to the buyer, or review the case further to help the buyer and seller resolve it as quickly as possible.

OppSpot reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.

Buyers may file a case for items that never arrive, arrive damaged, or do not match the listing description. OppSpot may request your assistance in resolving a case opened against your shop. By using OppSpot’s case system, you understand that OppSpot may use your personal information for the purpose of resolving disputes with other members. For more information on our privacy policy, click here.

In this case, unless otherwise required by law, you will be required to refund the order, including original postage and return postage. OppSpot reserves the right to issue a refund to the buyer through a chargeback.

c. Your Seller Account and OppSpot’s Terms

 

In order to keep OppSpot safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, OppSpot may take actions such as limiting visibility of your account, in accordance with our Terms and Conditions, including this Policy and our OppSpot Fees and Payments Policy. When appropriate and permitted by law, OppSpot will communicate information to the affected seller about the issue.

In addition, we may limit the visibility of listings in the interest of keeping OppSpot safe, and improving our Services. For example, listings may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings may also be restricted from appearing in one or more features of the Services. While these listings may have limited visibility, they are still discoverable in search.

OppSpot may make changes to onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

If OppSpot has reason to believe you, Your Content, or your use of the Services violate our Terms and Conditions, including this Seller Policy, we may deactivate Your Content to some or all users, or suspend or terminate your account (and any accounts OppSpot determines is related to your account) and your access to the Services. Generally, OppSpot will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms and Conditions or we have legal or regulatory reasons preventing us from notifying you.