RETURNS POLICY
Sometimes things aren’t quite what you had in mind, and we get that. To find out what options are available to you if you want to return something bought from OppSpot, read on.
1. Individual Seller Returns Policies
When you buy something on OppSpot you are purchasing an item from a third-party seller, not from OppSpot itself. Think of OppSpot like a marketplace and the stalls inside as the individual sellers.
Although we help facilitate the sale, we aren’t sending the items off for sale and do not inspect or see them before they land on your doorstep (unless you buy something from our own store, of course).
For this reason, it’s the responsibility of each OppSpot seller to outline their returns policy and the responsibility of each buyer to review the seller’s returns policy before purchasing an item.
Before you make a purchase, be sure to ask the seller any questions you have about the item and familiarise yourself with the seller’s returns policy.
2. If something doesn’t look right or doesn’t show up
If you use PayPal or Stripe to pay for an Item or receive any money for a sale you’ve made, you may be eligible for Buyer or Seller Protection (stay tuned, details below).
Quick note before we dive in. As OppSpot is a digital platform, all purchases and sales made outside Oppspot, either in real life or through another payment method, are not covered by Buyer or Seller Protection. We can’t track those payments as they haven’t been made using our systems.
For buyers, if your item has not arrived, or if what you received is significantly different to what was described or faulty, or as a seller you are sent an unauthorised payment, or a buyer claims they didn’t receive their item/s, you can report the issue to us within 30 days and we will reply to you with instructions on how to proceed. Please make sure you report the issue by emailing us at getintouch@oppspot.com.au.
Please note that when it comes to any kind of buyer or seller protection, we can only accept tracking codes as valid proof of delivery (a tracking code that can be verified online), and that the cost of returning the item/s cannot be refunded.
OppSpot Payments via Stripe – OppSpot Buyer and Seller Protection:
In order to be eligible for OppSpot Buyer or Seller Protection, you must: firstly, purchase or sell the item using OppSpot payments via Stripe, and secondly, report the transaction issue to OppSpot within 30 days from the date of purchase or sale. OppSpot Buyer or Seller Protection applies only if these conditions are met.
OppSpot Buyer Protection
To qualify for OppSpot Buyer Protection, you must be able to prove that you bought the item with OppSpot Payments via Stripe, and b) the item did not arrive or was materially and significantly different to the description thereof or the item was counterfeit. If we find that the above criteria is fulfilled, subject to you returning the item where requested (tracked delivery), you will receive a full refund of the item from the Seller.
OppSpot Seller Protection
To qualify for OppSpot Seller Protection, you must be able to prove that you sold the item via OppSpot Payments via Stripe, you dispatched the order to the address provided on the OppSpot receipt within 7 days of the order (or any timeframe set out in the description for the item in question if different), you responded to any OppSpot emails relating to such item within the requested period and the item materially and significantly conformed to the description thereof in your shop. As a Seller, non-material goods, prohibited items and meet-in-person transactions are not covered by OppSpot Seller Protection.
Where Buyer and Seller cannot agree on a resolution, OppSpot will try to mediate a resolution between you and the Buyer. If we find that the Buyer was correct in that the item was not as described or was not delivered, subject to the Buyer returning the item to you, you agree to refund the full sale price of the item and where you fail to do so, you hereby give OppSpot permission to do so on your behalf.
If a Stripe chargeback is raised against you as Seller, OppSpot will ask you to provide evidence of shipping and that the item was as described in the original listing, within 3 calendar days. If you do not respond within the timeframe and/or we believe the Buyer to have validly initiated the chargeback, we will activate a refund for the Buyer of the value of the item in question. If Buyers are making regular chargebacks from you as a Seller, then we may investigate your account and your compliance with these terms of service. This may result in suspension of your account.
Should you decide to appeal any decision OppSpot has made under this section of the terms, then please contact us at getintouch@oppspot.com.au. Be aware that we will only consider appeals where you can supply new evidence to support your case.